Terms of Service

Last updated: 17 July 2026

These terms govern your use of LeadSmarts (the "Service", available at leadsmarts.app and app.leadsmarts.app), operated by AIIA CONSULTING, a company registered in Bulgaria ("we", "us"). By creating an account or using the Service you agree to these terms. If you use the Service on behalf of a company, you confirm you are authorised to bind it, and "you" means that company.

1. The Service

LeadSmarts researches sales leads on the public web, scores them against your business context using transparent, deterministic rules, and generates outreach drafts. It can optionally check leads against a CRM you connect. The Service is a business tool intended for professional use; you must be at least 18 and using it for business purposes.

2. Your account

You are responsible for your account credentials and for everything done through your account. Keep your registration details accurate. Notify us promptly at hi@leadsmarts.app if you suspect unauthorised use.

3. Plans, credits, and billing

• Credits. Paid and free plans include a monthly amount of credits. 1 credit = 1 successfully researched lead. A credit is only spent when research completes successfully: failed research, cached results, re-opening past results, invalid input, and system retries never spend credits. Re-running a lead fresh spends a new credit.
• Reset. Plan credits reset on your billing anniversary each month and do not roll over.
• Credit packs. One-time credit packs may be purchased on any plan. Pack credits are consumed after plan credits and do not expire. Pack purchases are one-time payments, not subscriptions, and, except where required by law, are non-refundable once any pack credit has been spent.
• At the limit. When your credits run out, new research is blocked until you upgrade, buy a credit pack, or your plan credits reset. Existing results stay available. We never charge automatic overage.
• Subscriptions. Paid plans renew monthly and are billed in advance through Stripe. You can upgrade, downgrade, or cancel at any time via the billing portal; changes are prorated by Stripe, and cancellation takes effect at the end of the current billing period. Except where required by law, fees already paid are non-refundable.
• Failed payments. If a renewal payment fails, we may downgrade your account to the free plan after a reasonable retry period.
• Price changes. We may change prices with at least 30 days' notice; changes apply from your next billing period.

4. Acceptable use

You agree not to:

• use the Service to violate any law, including data-protection and anti-spam laws (GDPR, ePrivacy, CAN-SPAM and their equivalents): in particular, you are responsible for having a lawful basis to research the leads you submit and for how you contact them;
• submit data about individuals in ways unrelated to legitimate business prospecting (e.g. researching private individuals, or building datasets to resell);
• resell, sublicense, or provide the Service to third parties as a service bureau;
• probe, overload, disrupt, or attempt to gain unauthorised access to the Service, or circumvent usage limits;
• reverse engineer the Service except where law permits it despite this clause.

We may suspend or terminate accounts that violate these rules, with notice where practicable.

5. Your data

You own the data you submit (leads, documents, business context) and the research results, scores, and drafts generated for you. You grant us the rights needed to process that data to provide the Service. We act as your processor for the personal data of leads you submit, as described in our Privacy Policy, which forms part of these terms. Your data is not used to train AI models.

If you connect a CRM, you confirm you are authorised to do so. Our access is used to check whether a lead already exists and to add qualification results to matched records as notes; we do not otherwise modify or delete your CRM data.

6. AI output: important disclaimer

Research results are gathered from the public web by automated systems, including AI models, and may be incomplete, outdated, or inaccurate despite our efforts (including source links and confidence indicators). Scores and drafts are decision support, not advice or fact. You are responsible for verifying research before relying on it and for reviewing every outreach draft before sending it. We do not guarantee any business outcome from using the Service.

7. Intellectual property

We own the Service: its software, scoring methodology, design, and branding. These terms grant you no rights in the Service beyond the right to use it while your account is in good standing. Feedback you give us may be used to improve the Service without obligation to you.

8. Availability and changes

We aim for high availability but the Service is provided without an uptime guarantee, and maintenance or factors outside our control (including third-party providers and the availability of public web sources) may cause interruptions. We may improve or modify features over time; if we discontinue the Service entirely, we will give you at least 30 days' notice and a way to export your data.

9. Termination

You may stop using the Service and cancel at any time. We may suspend or terminate your access for material breach of these terms, and will give notice and a chance to remedy where reasonable. On account closure, your data is deleted as described in the Privacy Policy.

10. Disclaimers and liability

The Service is provided "as is" and "as available". To the extent permitted by law, we disclaim implied warranties, and our total liability arising out of or relating to the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim (or €50 if you are on the free plan). We are not liable for indirect or consequential damages, lost profits, or lost data. Nothing in these terms excludes liability that cannot be excluded by law, including liability for intent or gross negligence.

11. Indemnity

You will indemnify us against third-party claims arising from your breach of these terms, in particular claims by individuals you researched or contacted without a lawful basis.

12. Governing law

These terms are governed by the laws of the Republic of Bulgaria, and disputes are subject to the exclusive jurisdiction of the competent courts of Sofia, Bulgaria, without prejudice to mandatory consumer or data-protection rights that apply to you regardless of this clause.

13. Changes to these terms

We may update these terms as the Service evolves. Material changes will be announced by email or in the app at least 14 days before they take effect; continued use after that date constitutes acceptance. The "Last updated" date above always reflects the current version.

14. Contact

AIIA CONSULTING (Bulgaria) · hi@leadsmarts.app